Peer Support Centre

Peer Support Centre: We're here to listen.




Volunteer applications are NOW OPEN! Click here to apply!

We are looking for new volunteers for the Peer Support Centre! Our volunteers are the first point of contact for clients and the campus community. They are there for folks that need support, a listening ear, understanding, or information on campus and community resources.

Click here for more information on volunteering at the PSC!

Due to COVID-19, we are reassessing what new volunteer training will look like! We don't have all the answers right now, so thank you for your patience.

We imagine you may have a lot of questions about the application, interviews, training, and what being a volunteer is like! Since we can't be around on campus to answer questions, we created a form where you can ask questions for us to answer. We also created an email sign-up if you'd like to updated on changes to the recruitment process and to volunteer training as we continue to figure out what that will look like.

Click here to ask us questions and/or sign up for email updates!


UPDATE ON COVID-19

We are operating on a reduced schedule to accommodate volunteers who choose not to come to campus as a result of COVID-19.

For the time being, we are not accepting walk-in clients and have switched to appointments only. Thank you for your patience as we navigate operations during this time!

We are moving to deliver our services remotely so we can continue to support you while protecting the health, safety, and wellbeing of our volunteers, staff, and the campus community. Because of this, we are no longer doing sessions over the phone and we are now using Google Meet. During this time, we are also only accepting sessions on an appointment only basis. We hope that this allows us to continue to offer support to anyone who needs us right now.

How to book an appointment:

  • Visit our website uasu.ca/psc

  • Click on the Make an Appointment button on the top of our page, which will take you to our Calendly page

  • View our available times and select one that will work for you. Afterwards you should receive an email from us confirming the appointment

  • Before your scheduled appointment, the calendar invite will be updated to include a Google Meet link. You will get an email from us letting you know the invitation has been updated.

  • When it’s time for your appointment, click on the link to join the meeting. Make sure you are accessing the meeting from Google Chrome or Firefox as your browser, otherwise Google Meet will not work!

  • Ensure that you are sharing your audio and not your video. In order to ensure confidentiality, we are asking that these calls remain only-audio for the entirety of the call. Although, we understand that video may be turned on accidentally. To help protect our volunteers, they have the right to end the call if this is not being followed.


Peer Support Week - our celebration of 50 years of the PSC! - has been postponed until further notice.

Community Care Space: TBD

Volunteer Panel: TBD

Intro to Supportive Listening: TBD

Visit our Facebook page for more information!

If you're planning on attending any of these events, please fill out this RSVP form!


About Us

Need someone to talk to? We're here to listen.

The Peer Support Centre (PSC) is a Students' Union service that offers a free, confidential, and non-judgemental place to talk to someone for support. No issue is too big or too small. Our trained volunteers offer peer support, crisis management, information and resources, as well as a safe and confidential place to talk. Our volunteers will listen to help you uncover some steps you can use to improve your situation, no matter what the issue. We also have a library of on and off campus resources to give you an idea of where to go when you leave the Centre.

UPDATE: at the moment we are only taking phone appointments during the hours of 9:00 AM - 8:00 PM, Monday through Friday. Please click here to book an appointment!

Call our confidential helpline for a session (780-492-4357)

Make an Appointment by clicking on the button at the top of the page and filling out the form. The form requires you to fill out a name, but since we want to ensure your confidentiality feel free to put “Client” or “Anon” when filling it out. If you choose to use your own name, this information will be kept confidential within our service. There will be a confirmation email sent confirming your appointment.

Multilingual Sessions: If you would like an appointment in a language OTHER THAN ENGLISH, please email psc@su.ualberta.ca. Current languages offered include: Hindi, Gujarati, Urdu, Arabic, Vietnamese, Nigerian Pidgin, French, and Punjabi and are on an appointment only basis based on availability.

If we are unavailable, call the Edmonton Distress Line at 780-482-HELP to talk to someone right away, 24 hours a day.

Have you had a session with us before? If so, fill out our Client Feedback Form!

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Contact

Help Line

780-492-HELP
(780-492-4357)

Phone

780-492-4268

Fax

780-492-7267

Email
psc@su.ualberta.ca

Hours

Monday to Friday
9AM - 8PM
By appointment only.

Address

Peer Support Centre
Room 2-707
Students' Union Building
University of Alberta
8900 - 114 Street NW
Edmonton, AB
T6G 2J7