Volunteer Information

Peer Support Centre: We're here to listen.

Volunteer applications are closed for the 2021/2022 academic year!

Volunteer Applications:

Volunteer applications are open until May 16 and as such, we do not send final acceptances into training until after the closing date!

What does our volunteer application process look like? There will be an application form, followed by virtual group interviews, and a virtual/phone interview.

All accepted applicants will go through our supportive listening training. Please reference below for training dates. Applicants who cannot attend all training dates will have their applications denied.

Training dates (times subject to change):

  • August 4: 6:00 - 8:00 pm

  • August 7: 12:30 - 2:00 pm

  • August 11: 6:00 - 9:30 pm

  • August 14: 12:30 - 3:30 pm

  • August 17: 6:00 - 8:00 pm

  • August 18: 6:00 - 9:30 pm

  • August 21: 10:00 am - 2:00 pm

  • August 24: 6:00 - 9:30 pm

  • August 25: 6:00 - 9:30 pm

  • August 28: 10:00 am - 2:00 pm

What does PSC training look like? The above training dates will take place virtually over Zoom and are mandatory. In addition, there will be online modules for you to work through! It's important to know that training is a big commitment, both in terms of time and emotional energy. If you have any questions, please reach out!

Volunteer Recruitment:

Approximately 20-40 new volunteers are accepted each year. Successful applicants will complete 46 hours of crisis management, suicide intervention, and supportive listening training. All training dates are mandatory!

Volunteer Positions:

Supportive Listening Volunteer: This position is meant for applicants who are looking to help clients in a one on one setting . As a Supportive Listening volunteer, you will be expected to attend our 46­-hour mandatory training in August and September. This training will fully prepare you to have supportive listening and crisis management conversations with Peer Support Centre clients.

Time Commitment:

  • 3 hours/week of shift room time (self scheduled)
  • 4 hours/month of team time, including mandatory monthly meetings, planning events, etc.
  • 3 hours/month of ongoing role plays to keep skills up to par.
  • 2 PDs/semester of Professional Development sessions per semester (offered monthly)
  • TOTAL: **16.5 Hours/Month or ~ 5.4 Hours/Week.

Volunteer Teams:

Our volunteers are asked to join one of the three following teams:

  • Outreach Team: This group is responsible for increasing awareness of the PSC on campus, collaborating with other student groups, and helping do presentations for classes about the services of the centre.
  • Social Planning Team: This is an internal team, which aims to promote inter-volunteer familiarity and well-being by providing self-care opportunities and social events for volunteers.
  • Training Team: This team organizes and coordinates Ongoing Role-Plays, as well as Personal Development Sessions for volunteers to improve their skills throughout the year.

Selection Process:

The selection process for becoming a Peer Support Centre volunteer has several steps. This is to ensure that our volunteers are the right fit for the service and that the service is the right fit for you!

Group Interviews: Upon your successful application, you will be invited to attend one of our virtual group interviews during the summer in Edmonton. These group interviews are required to be a Peer Support Centre volunteer.

We will be starting groups interviews in late May. You will be contacted regarding sign up for group interviews in early May.

Individual Interviews: Only selected applicants from the group interview will be asked to arrange a virtual individual interview. This one on one interview will last 30 to 45 minutes and will be conducted by one of our staff members.

Application Review: We will only begin to review applications and confirm group interview dates in May 2021. If you have any questions regarding the application process, please feel free to email us at psc@su.ualberta.ca.

Volunteer Testimonials:

“Volunteering at the PSC has been an amazing experience, getting to work with such a great team of individuals while learning about yourself and others is something that my university education would not be the same without”

“Life changing: I do conversations a different way and view people differently.”

"The opportunity to not only personally grow, but help support my university community has been one of the most rewarding experiences and more than I could have ever asked for from a volunteer position!"

"Probably some of the best volunteering I've ever done, not only because you can really see the impact you have, but also it has changed the way I talk to people outside the PSC."

"A great way to become engaged on campus while feeling like you're making a difference and making friends in the process!"

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Help Line








Monday to Friday
9AM - 8PM
By appointment only.


Peer Support Centre
Room 2-707
Students' Union Building
University of Alberta
8900 - 114 Street NW
Edmonton, AB
T6G 2J7