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To assist people experiencing multiple sclerosis (MS) with advocacy concerns and the completion of complex forms and applications related to federal, provincial and territorial income support programs, such as Canada Pension Plan-Disability (CPP-D) benefits, Assured Income for the Severely Handicapped (AISH) and the Income Assistance Program, respectively.
-Working with the Coordinator, Advocacy and Support for the Alberta and Northwest Territories (AB & NWT) Division to respond to and complete requests for volunteer support and should additional advocacy issues arise (e.g., access to accessible housing, healthcare, etc.) during the below mentioned regular duties
-Working with another volunteer to schedule meetings with persons with MS in need of advocacy support that will occur via phone, email, Skype, and/or at the local MS Society office
-Working with another volunteer to assist people with MS to complete their CPP-D and/or AISH or Income Assistance Program application(s) as required
-Assist applicants to organize their symptom and function information for applications
-Discuss sensitive information to assist in identifying and describing applicants’ relevant experiences, including the impacts of MS on daily living and function.

Time Commitment:
• Two-year commitment is requested because of the extensive training required
• Yearly time commitment varies depending on the number of requests received from people with MS who require advocacy support
• Time required for each applicant varies from 1-2 hours to several meetings (10-15 hours in total)
• Appointments with applicants can be scheduled based on the convenience of the volunteers and the applicant

Supervisory Relationships / Liaison:
• Alberta and Northwest Territories Division; Coordinator, Advocacy and Support
• National VLAP Coordinator


Desired Skills, Attitudes, and Knowledge:
• Detail-oriented
• Patient and enjoys working with people
• Empathic, supportive with a positive attitude, and a good listener
• Computer skills: e-mail and Microsoft Word or equivalent
• Willingness to participate in quality control activities such as completing required forms, conference calls, periodic file reviews, etc.
• Knowledge of MS and applications such as CPP-D are an asset, but not required
• Ability to work and ask interview questions over the phone
• Ability to work independently and as part of a team
• Strong English language skills


Training and Orientation:
• Complete a criminal records check (facilitated by the MS Society)
• Participate in all online and telephone training, which will include:
o Orientation to the MS Society and MS
o Application specific training for CPP-D, AISH, and other programs as required
• Participation in training workshops is mandatory unless there are extenuating circumstances


Benefits of Volunteering in VLAP:
• Assisting individuals experiencing MS and, indirectly, their support networks
• Greater understanding of MS and the effects of a chronic medical condition
• Gaining in-depth knowledge about government resources and the processes behind complex advocacy work and programs and applications, such as CPP-D and AISH
• Experience working in the non-profit and health services sector

Duration: Ongoing
Faculty: Arts Education Law Medicine and Dentistry Nursing Public Health Rehabilitation Medicine Science
Location: Edmonton Outside Edmonton


Name: Emily Frey
Phone: 780-463-1190
Email: emily.frey@mssociety.ca


150, 9405 50 Street
Edmonton , Alberta
T6B 2T4

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