Volunteer Registry

Your Campus Connection


Description:

Volunteering as a Distress Line Listener can be a life-changing experience. Completing your volunteer contract as a distress line listener is a great way to enhance your resume and earn a great reference letter. If you work, or are thinking about working, in a helping field (social work, counselling, nursing, etc.), becoming a distress line listener give you lots of experience and help to grow your skills. Without highly-skilled, caring volunteers, the distress line would cease to exist and more than 1.300 calls for help would go unanswered each month.

Become a Distress Line Volunteer Listener!

For information on how to apply, visit:
https://edmonton.cmha.ca/get-involved/volunteer/


Qualifications:

The qualities which make good telephone volunteers are:
- maturity
- warmth
- stability
- objectivity
- caring
- common sense
- patient
- compassionate
- reliable
- able to listen without judgment
- empathy

You don’t need any special schooling or diplomas or degrees!

*Due to the stressful nature of the training and operation of lines, we may require prospective volunteers who have suffered a major life event or loss in the last 12 months to wait at least one year before beginning training.


Training:

All volunteers receive 63 hours of intensive basic training in communication skills, knowledge of community resources, suicide awareness and prevention, crisis intervention, bereavement, and special calls. Training will give you the confidence and knowledge to be able to comfortably discuss these issues.

Throughout the year there are additional opportunities to learn more through in-service lecture sessions which cover a number of relevant topics. Volunteers who have worked a minimum of three months on the Distress Line will receive an additional 4 hours of training which qualifies them to work doing Telephone Follow-up calls and Online Crisis Chat.


Benefits:

Our volunteers experience the rewards of knowing they make a real difference to the people who call. On top of that, you’ll learn skills that can improve your personal and professional life and that will last long past any time you spend with us. This volunteer experience is highly-respected and an asset on any resume.

As a Distress Line volunteer you will work with a diverse range of clients and situations. You’ll make connections, receive supportive feedback, work as a member of a dedicated team, and increase your knowledge of community resource. Volunteer recognition is both formal and informal, and volunteers are invited to attend an annual event in their honour.

The challenge we provide also keeps our volunteers coming back for more. There is much opportunity for personal growth. In terms of practical, career-related experience for those pursuing the helping professions, this volunteer opportunity can’t be beat.




Duration: Ongoing
Faculty: All Faculties
Location: Edmonton

Contact:

Name: Emma Gullekson
Phone: 780-732-6641
Email: EMacDiarmid-Gullekson@chma-edmonton.ab.ca

Location:

300 – 10010 105 Street NW
Edmonton , AB
T5J 1G4


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Contact

Phone

InfoLink Help:
780-492-4212


ONEcard Help:
780-492-7924

Fax

780-492-4643

Email
infolink@su.ualberta.ca

Hours

Fall/Winter
(Effective September 3, 2019)


InfoLink Desk at Student Life Central (Lower Level SUB)
SUB InfoLink Desk (main floor)
Monday to Friday
9:00 am - 5:00 pm
ON THURSDAY OCTOBER 17TH STUDENT LIFE CENTRAL IS CLOSING AT 4:00 PM


InfoLink ONEcard Service Centre (9104 HUB)
Monday to Friday
8:30am to 4:30pm


CAB & SUB InfoLink Desk(s)
Monday to Friday
10:00 am - 4:30 pm


InfoLink Desk at Student Connect/Admin Building
Monday & Tuesday
8:15am to 4:15pm
Wednesday
10:00am to 4:15pm
Thursday & Friday
8:15am to 4:15pm


InfoLink Desk at International Services Centre
Monday to Friday
8:30am - 4:30PM


Please note that CAB and SUB are subject to closure if our student staff are sick! If one location is temporarily closed, please visit us at any other location and we'll be happy to help!


Locate us using the UAlberta Maps! We can be found using the "Quick Finds" function.

Address

InfoLink Main Office
0-81
Students' Union Building
University of Alberta
8900 - 114 Street NW
Edmonton, AB
T6G 2J7