BearsDen FAQ

BearsDen

We're adding to this FAQ constantly, so always check back or email us!

The new student group registration and management system has arrived! Here you will find some common questions and answers regarding the system. Our contact information is also on the side of this page if you're still having trouble!

NOTE: You can download the Student Leader User Guide HERE to learn how to manage your organization!

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Q:: How do I access BearsDen?
A:: You can reach BearsDen by CLICKING HERE.

Q:: What is BearsDen?
A:: New software for students and student groups to act as a centre for non-academic activities on campus! It’s also what Student Group Services will be using for group registration, office/locker/mailbox applications, granting (in the future) and much more. It’s much more user-friendly, and it gives you a lot more control over your group information and marketing.

Q:: What are the benefits of BearsDen?
A:: With BearsDen, you can:

• Make events and advertise them on a virtual flyerboard for all students to see
• Have your group marketed to students with similar interests
• Have a group calendar that will sync with iCal, Google Calendars, Outlook
• Maintain a customizable group page to market your group
• Manage your own membership, executive listing, rosters
• Submit and record service and volunteer hours
• Browse group listings, contact groups and individuals, and join groups from one location
• Select and view your group involvement
• Generate an extracurricular transcript
  

Q:: How do I sign up?
A::

• Go to BearsDen
• Make sure that you log in (you won’t be able to register a group unless you’re logged in)
• Click Organizations on the top bar
• Click the Register button on the left side bar
• Fill in the information on the following pages

Q:: I am trying to sign up and set up my individual user account, but BearsDen tells me that my ualberta email address is already in use. What do I do?
A:: First, talk to your other group members. This message means that somebody with a different CCID than your own has put your ualberta email address down as their "Campus Email" or "Preferred Email" on their individual profile. This is not okay, obviously, so they need to delete your information from their profile. Once they have done so, you should have no problem setting up an account. If you can't find anyone who has done this (or will admit to this), SGS can find that information. Send us an email with your full name, your CCID, a description of the error message appearing, and we'll either tell you who you should be talking to or fixing it ourselves.

Q:: I started my group registration, but now I can't get back in. What do I do?
A:: First, check to make sure that you are logged in. You can log in with your CCID at the top right corner of the page. Next, click on the tab that says My Involvement. On the left menu, you should see a tab marked My Submissions. When you visit this tab, click on the Organization Registrations button, and then just use the little Magnifying Glass Icon to access your registration!

Q:: How do I save the form when I've already started it? Where's the button?
A:: The form should save automatically, so there is no button. When you want to leave, make sure you LOG OUT completely - this means exiting the browser window, too!

Q:: I found a big problem. OR, I hate BearsDen. OR, there seems to be a bug in the system...
A:: Please let us know! You can contact Kelin at sgsmanager@su.ualberta.ca to let her know, and we'll get on it as fast as we can. Because this is such a new system, we ask for your patience with any problems you encounter. This is our priority right now, so we'll do our best to make sure everything works as smoothly as we can.