General Information

Contact Information

Mailing Address:
Service de l’acueil et des reseigements
Aide financière aux études
1035, rue De La Chevrotière
Québec, QC G1R 5A5

Phone Numbers:
To monitor the status of your file: 1-888-345-4505 (toll-free) or (418) 636-4505
Customer service:1-877-643-3750 or (418) 643-3750
Living or studying outside of Canada or the United States: (418) 646-5245
Hearing Impaired: call 711 then ask for 1-866-946-6006 (toll-free) or (418) 646-6006
Fax: (418) 528-0318

What Can I Do Online?

• Fill out an application online.
• Get a password for your online file.
• Check your file.
• Assessment simulator (calculator).
• Print forms for financial assistance or change of circumstances.
• Website available in English or Francais.

What Can SFAIC Do For Me?

Come into our office, and we can:

• Answer questions and provide information regarding Quebec and Canada Student Loans, loan repayment, bursaries, and other funding options.
• Check your application status.
• Call Quebec on your behalf if you are having difficulties with your application (bilingual operators).

Eligibility Criteria

To apply, you must:

• Be a Canadian citizen or Permanent Resident (landed immigrant).
• Be a Québec resident (must have lived in PQ for 12 consecutive months without being a full-time post-secondary student).
• Please refer to the Québec Student Financial Assistance booklet for more details about provincial residency in Québec.
• Be enrolled as a full-time student (minimum 60% of a full course load) in a program approved by the Québec Minister of Education and display satisfactory progress.
• Not be in default on previous federal or provincial loans and meet credit worthiness criteria.
• Have legitimate financial need.

Spring and Summer Session

• If you received funding for Fall and Winter semesters, you must complete a Declaration of Change form available online.
• If you did not receive funding for Winter semester, you will need to submit a new full-time student loan application.
• In both cases, a Studying Outside of Quebec - Proof of Admission or Attendance form available online, will need to be filled out by the Student Access Centre on the 1st Floor of the Administration Building.

More information is available at the Quebec Student Assistance Program website.

For more information or if you are having problems with your loans, contact our office.