Frequently Asked Questions
How do I apply?
You can apply online at Ontario Student Assistance Program. Paper applications are not available.
Who are my lenders and how can I contact them?
It is important to distinguish between your lenders and the provincial government division that receives and assesses your loan application. Keep in contact with your provincial government and all your lenders to keep them (and yourself) updated on information pertaining to your student loan.
In Ontario, the provincial government division is:
Ontario Student Assistance Program
Student Support Branch
Ministry of Training, Colleges and Universities
P.O. Box 4500
189 Red River Road, 4th Floor
Thunder Bay, ON
P7B 6G9
Ph: (807) 343-7260
Fax: (807) 343-7278
The current lender for integrated student loans is:
National Student Loans Service Centre
Public Institutions Division
P.O. Box 4030
Mississauga, ON
L5A 4M4
Ph: 1-888-815-4514
Fax: 1-866-656-5638
Private Institutions Division
Ph: 1-866-587-7452
Fax: 1-866-587-7453
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Contact
Phone
780-492-3483
Fax
780-492-9607
Email
sfaic@su.ualberta.ca
Hours
Monday - Friday
8:00am - 4:00pm
Address
Student Financial Aid Information Centre
Room 1-80
Students' Union Building
University of Alberta
8900 - 114 Street NW
Edmonton, AB
T6G 2J7
SU Link
U of A Link
SU / U of A Link
External Link