Frequently Asked Questions

How do I apply?

• You can apply online at BC Student Financial Aid.
• If you need a paper application, please contact BC Student Financial Aid to request one by mail.
• Note: Students who are attending an institution outside BC, other than the University of Alberta, must fill out a paper application to apply for student loans.

Where can I get an Appendix 3 form completed?

Undergraduate students:

• If you are in Edmonton and apply on paper, you can take the Appendix 3 to the Student Access Centre, on the first floor of the administration building.
• If you are not in Edmonton and apply on paper, you can mail it to the Registrar's Office (address below) along with a letter stating your name, student ID number and what you would like them to do (ie. fill out the Appendix 3 form and mail it back to you). Make sure you sign the letter and it would be helpful to include a stamped, self-addressed envelope to reduce the possibility of having problems getting it back.
  
• The address for the Registrar's office is:
  Office of the Registrar
  Administration Building
  University of Alberta
  Edmonton, Alberta, Canada
  T6G 2M7
  
• Send the completed form in with your application, or if you have already applied, send the form to the same address as the application.
• If you apply online, the University of Alberta will be notified electronically and complete the Appendix 3 portion of the application. If you see that an Appendix 3 hasn't been completed within 5 business days, please contact the Registrar's Office at (780) 492-3133.

Graduate students:

• If you are in Edmonton and apply on paper, you can take the Appendix 3 to the Faculty of Graduate Studies and Research (FGSR) office, Killam Centre for Advanced Studies, 2-29 Triffo Hall.
• If you are not in Edmonton and apply on paper, you can mail it to the FGSR (address below) along with a letter stating your name, student ID number and what you would like them to do (ie. fill out the Appendix 3 form and mail it back to you). Make sure you sign the letter and it would be helpful to include a stamped, self-addressed envelope to reduce the possibility of having problems getting it back.
• The address for the FGSR office is:
  Faculty of Graduate Studies and Research
  Killam Centre for Advanced Studies
  2-29 Triffo Hall
  University of Alberta
  Edmonton, Alberta, Canada
  T6G 2E1
• Send the completed form in with you application, or if you have already applied, send the form to the same address as the application.
• If you apply online, the University of Alberta will be notified electronically and complete the Appendix 3 portion of the application. If you see than an Appendix 3 hasn't been completed within 5 business days, please contact the Registrar's Office at (780) 492-3133.

Who are my lenders and how can I contact them?

Student Loan Service Bureau (BC Student Loans)
P.O. Box 4878 Station Terminal
Vancouver, BC
V6B 4A4

Ph. 1-877-535-7680
BC Student Loans Website

National Student Loan Service Centre (Canada Student Loans)
Public Institutions Division
P.O. Box 4030
Mississauga, ON
L5A 4M4

Ph: 1-888-815-4514
Fax: 1-866-656-5638
Canlearn Website